Refund and Returns Policy

Last updated: 16 October 2026

At Carbon Performance Ltd, we offer a 30-day return period for eligible standard products. Please read the conditions below before arranging a return.

1. Our 30-day returns policy

If you change your mind, contact us within 30 days of receiving your order. You then have 14 days from notifying us to send the item back.

For returns requested under our extended policy on days 15–30, items must be:

• Unused, unfitted and unmodified.
• In their original packaging.
• Complete with all supplied accessories, fixings and components.
• In a condition suitable for resale.

For statutory online cancellations notified within the first 14 days, you may inspect the item as you would in a shop. Original packaging is requested but is not a condition of exercising your legal cancellation rights. We may make a reasonable deduction for loss in value caused by handling beyond what is necessary to inspect the product.

Original packaging is not required to exercise your rights concerning faulty, incorrect or misdescribed goods.

2. How to arrange a return

Email info@carbon-performanceuk.com with:

• Your order number or other proof of purchase.
• Your name and the item you wish to return.
• The reason for returning it, if you wish to provide one.
• Details and, where practical, photographs of any fault or damage.

We will provide the appropriate return address and instructions. Please do not send returns to our registered office unless instructed.

You do not need to give a reason for a statutory change-of-mind cancellation, and contacting us for instructions does not make that right subject to our approval.

3. Return postage and packaging

You are responsible for return postage when returning an item because you have changed your mind or selected the wrong product, provided we supplied it correctly and did not give incorrect compatibility advice.

Where an item is faulty, incorrect or not as described, we will cover reasonable return costs. Contact us so we can arrange a suitable return method.

Package items securely to prevent damage in transit. We recommend a tracked service and retaining proof of postage.

4. Bespoke and personalised products

Products genuinely made to your individual specifications or clearly personalised are excluded from change-of-mind returns unless we agree otherwise.

This may include bespoke steering wheels made to an agreed individual design. A standard product is not automatically excluded simply because it is made or ordered after purchase.

Bespoke products remain covered by your legal rights if they are faulty, not as described or do not match the agreed specification.

5. Faulty, damaged or incorrect items

Please contact us promptly if your order arrives damaged, contains the wrong item or develops a fault. Do not fit or continue using a product if you suspect an issue that could affect safety.

You normally have the right to reject faulty goods within 30 days of delivery for a refund. After this period, you may be entitled to a repair or replacement and, in certain circumstances, a price reduction or refund. Subject to approval.

We may need to inspect the item to establish the cause of the issue. Our change-of-mind conditions do not prevent a valid faulty-goods claim.

6. Three-month warranty

Our products include a three-month warranty from delivery covering manufacturing defects and faults in materials or workmanship under normal, intended use.

Damage caused by incorrect installation, misuse, accidents, unsuitable cleaning products or modifications is excluded where that damage caused the problem. Normal wear and tear is not covered.

Contact us with proof of purchase and details of the fault to make a claim. Full warranty terms are set out in our Terms and Conditions.

Your statutory rights are additional to this warranty and do not expire after three months.

7. Refunds

For eligible change-of-mind returns, we will issue your refund within 3 working days of receiving the returned goods.

Refunds are made to the original payment method unless agreed otherwise. Website payments and refunds are handled through Stripe. Your bank may take additional time to display the refund.

If you cancel the entire order, we will refund any basic outbound delivery charge paid. Additional charges for premium delivery are not refunded for change-of-mind cancellations.

We do not charge a refund administration or restocking fee. Any lawful deduction for diminished value will be explained.

Refunds for faulty goods will be handled within the applicable legal timeframe.

8. Contact us

Carbon Performance Ltd
Email: info@carbon-performanceuk.com
Telephone: 020 3411 1673

This policy does not exclude or limit your statutory consumer rights.