Privacy Policy
Carbon Performance Ltd respects your privacy and is responsible for the personal information collected through www.carbon-performanceuk.com.
Information we collect
We collect information you provide when placing an order or contacting us, including your name, contact details, billing and delivery addresses, order details and correspondence. For bespoke orders or compatibility enquiries, this may include vehicle details and photographs.
Our website may also collect technical information such as your IP address, browser type and browsing activity through cookies and similar technologies.
How we use your information
We use your information to:
- Process orders, payments, deliveries and refunds.
- Manage bespoke builds and compatibility enquiries.
- Respond to questions and provide aftersales support.
- Maintain website security and prevent fraud.
- Meet accounting, tax and other legal obligations.
- Send marketing where you have consented or where the law otherwise permits it.
We rely on performing our contract with you, complying with legal obligations, consent, or legitimate interests in providing customer service, maintaining security and protecting our business. If necessary order information is not provided, we may be unable to fulfil your purchase.
Payments
All website payments are handled by Stripe. Relevant payment, transaction and billing information is processed to complete purchases, prevent fraud and manage refunds or disputes.
For details, please see Stripe’s Privacy Policy.
Sharing your information
We share information where necessary with payment providers, delivery companies, website and IT providers, professional advisers and production partners involved in fulfilling your order. We may also disclose information where required by law or necessary to establish or defend legal claims.
Where personal information is transferred outside the UK, we use the safeguards required by UK data-protection law. You can contact us for details of relevant transfers and safeguards.
Cookies
Our website uses cookies and similar technologies to support essential functions such as the shopping basket and checkout. Where optional analytics or advertising technologies require consent, we ask for your permission before using them.
You can manage cookies through the website’s available cookie controls and your browser settings. Blocking essential cookies may affect website functionality.
Marketing
You can opt out of marketing at any time using the unsubscribe instructions in our messages or by contacting us. This will not stop essential communications about your order.
Storage and security
We use appropriate security measures to protect personal information. We retain it only for as long as needed to fulfil orders, provide support, meet legal record-keeping requirements and resolve disputes. Retention depends on the type of information and the reason it is held.
Your rights
Depending on the circumstances, you can request access to, correction or deletion of your personal information, restrict its use, or request a portable copy. You can also object to processing based on legitimate interests and withdraw consent where we rely on it.
You can object to direct marketing at any time.
To exercise your rights, contact us below. We normally respond within one month. You can also raise a complaint with the Information Commissioner’s Office.
Contact us
Carbon Performance Ltd
Company number: 16952294
Unit 142, 176 South Street, Romford, England, RM1 1BW
Email: info@carbon-performanceuk.com
Telephone: 020 3411 1673